Double Guarantee: Total Satisfaction + Best Value
(Note: On all products EXCEPT on domain-names, see further below for reason why!)
We want to make sure we are providing the best stuff at the best value, and that you're really satisfied with our systems.
Therefore, we provide our Double Guarantee on Best Value and Total Satisfaction:
If you find the same product with equal amount of functionality or more elsewhere at a lower price, we will do our very best to be able to beat that price for your benefit for all future payments, and you will stay on this new price until you cancel the service!
If we can't, or, if you're not completely satisified with our products or service, you're free to leave at anytime and will get your last recurring payment back from within the last 30 days if you've already made a purchase, and you may stop the service instantly!
Total Satisfaction on Performance
If you use Otto Standard for lead-generation from your web-page and you have more than 300 visitors per month to a page, we guarantee you'll get more leads or we'll help you to manually set it up for you, all you have to do is ask us within 30 days to benefit from our total satisfaction guarantee so you can be sure to reap the benefits.
Why it doesn't apply to domain names
In the past, if anyone registered a domain name with Sonician, we could reverse that registration and get most of our money back within 5 days, per ICANN. This was helpful in case of Fraud or mistakes in registration orders.
The ICANN policy has changed. Effective April 1st, 2009, we are no longer allowed to refund domain names.
If you have trademark issues or copyright violation, then you can request we unregister the offending domain name at any time; however, there is no refund for this.
We apologize for the inconvenience.