Transfer Policy and Waived Transfer Guarantees Print

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Neither free or paid transfer services carry any guarantees. We will move the primary domain of the shared hosting account free of charge within 30 days of signup even if service has not been used. Additional domains or sub domains are not included in the free transfer service. The majority of transfers are completed in less than 24 hours, however, due to the nature of some transfers and depending on how many are currently in the queue, it could take up to 72 hours or more before everything is completed.

If transferring from a cPanel host, it is required to have the same amount of free disk space as used disk space. This is required so that full cPanel backups can be generated without errors. If this is not possible, we recommend you ask your old host to generate a full cPanel backup for the account and placing this in your home directory.

If you have databases to be moved, you must specifically inform us where and how to access them in the instructions in our web-form.

Do NOT cancel your old hosting account until you have changed DNS and thoroughly inspected your site to ensure everything was transferred properly.

We will assist you in transferring the files for the primary domain on your account. If you require add-on domains to be transferred, please email for a custom quote.

Please note that we do not offer free content transfers for downgrades.

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